FREQUENTLY ASKED QUESTIONS
HOW DO I PLAY?
Find one of the eight floor stickers around the centre. Open the camera on your phone, point it at the QR code on the sticker and click ‘Play Now’ to start. You’ll now start the road trip, follow the instructions in the game to know what to do next! You’ll need to find all eight to collect the most tokens you can and if you keep coming back over the School Holidays you can add to your tokens by playing again and again. Remember to register your details to track your progress.
IS THE GAME CONTENT SUITABLE FOR ALL AGES?
Yes, there’s no actual driving required on this road trip so any age can enter. Entrants under 18 years old must have parental/guardian approval to play and the parent/guardian must read and consent to the Terms and Conditions. Parents/guardians may be required to enter into a further agreement as evidence of consent to the minor entering this promotion.
WHAT PHONES ARE SUPPORTED?
If you’ve got an iPhone 6 or Android OS Version 8 smartphone and above, you can start playing using your camera to scan the QR codes. If you’re using an older phone you may need to download a QR code reader to your phone, check out our other FAQ for more information on this. If you’re on anything older than an iPhone 6 or Android OS Version 8 , then we’re sorry to say but your phone doesn’t support our road trip.
WHAT IF MY PHONE WON’T SCAN THE QR CODE?
Mobile phones older than 5 years may not have the function to scan a QR code via the camera. Don’t worry, you can still play! We recommend downloading these QR code readers from your App store and using these instead.
iPhone: - https://apps.apple.com/us/app/kaspersky-qr-scanner/id948297363
Android: - https://play.google.com/store/apps/details?id=com.kaspersky.qrscanner
HOW DO I ACTIVATE THE AUGMENTED REALITY?
If you’ve scanned the QR code and the website has opened, have your phone pointed at the sticker on the floor, the magic of Augmented Reality will happen all on its own. Pretty cool right? If you’re having trouble scanning the stickers, check out our other FAQs on what phones are supported.
DO I NEED TO USE MY PHONE DATA?
Yes, you’ll need to have a constant internet connection while using the game. Here in Macquarie Centre we have WIFI you can use throughout the centre. Simply connect to the SSID _FreeMacquarieCentreWiFi and complete the form to connect to the internet.
DO I NEED TO SCAN THE STICKERS IN A PARTICULAR ORDER?
No, all the stickers have secret codes that mean you can find them in any order. They even know where you’ve been so they can tell you where you still have to go.
HOW MANY STICKERS ARE THERE TO FIND?
We have a total of eight stickers to be found. Some are trickier than others to find. You’ll need to read the clues carefully to try and find each one.
HOW WILL WINNERS BE DECIDED?
There will be one (1) major draw and fifty (50) minor draws conducted for the entries received during the Promotional Period. Winners will be selected at random.
HOW DO I KNOW IF I HAVE WON ANYTHING?
Winners will be contacted within 5 business days after the draw, which will be conducted on 19 April 2021. Winners will be notified via the email supplied when registering. We’ll also announce our winners on our website.
WHY WEREN’T MY RESULTS SAVED?
To keep increasing your tokens throughout the School Holidays, you’ll need to register so we know who you are. Then you can keep adding to your total score. If you’re under 18, you’ll need a parent or guardian to approve you to play.
I HAVE A QUESTION THAT’S NOT ANSWERED HERE
If you’ve got a question we haven’t yet answered, send us a DM via the Marketown_Newcastle Facebook or Instagram official page.